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 HP HDX18 Best Sellers | | Home AppleCare Protection Plan - For Portable Apple Computers 13.3 Inches and Below | |
|  | |  | | | AppleCare Protection Plan - For Portable Apple Computers 13.3 Inches and Below | | | | | SKU:
| | In Stock | | Availability:
Usually ships in 1-2 business days | | | | | | AppleCare Protection Plan MA519LL/A for MacBook Air / MacBook - 3 Year Plan | | | |
List Price:
| $249.00 | |
Our Price:
| $207.95 | |
You Save:
| $41.05 (16%)
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| | Product Details | | Product Weight: | 0.2 pounds | | Package Length: | 5.4 inches | | Package Width: | 5.3 inches | | Package Height: | 1.1 inches | | Package Weight: | 0.2 pounds | | Average Customer Rating: |  based on 74 reviews |
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| | Features | Extend repair and telephone support coverage of your portable Apple computer (13.3 inches and below) to three yearsOnsite service for desktop computers (not available in all areas)Provides dedicated access to web-based support resources and powerful diagnostic toolsAirPort Extreme Card, AirPort Express or AirPort Extreme Base Station, and Apple RAM included the coverageCan be added at any time during the computer's one-year Apple hardware warranty
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| | Customer Reviews | Average Customer Review:
Write an online review and share your thoughts with other customers.
1 of 1 found the following review helpful:
 Overpriced, lousy service Jun 20, 2010
I purchased Applecare for my daughter's MacBook Pro, and was very unhappy with the service. When her hard drive failed, within the 1 year warranty period, I sent it in for service. Apple replied that the hard drive failed because of "accidental damage," so it was not covered. I couldn't prove that it wasn't because of accidental damage. (On the other hand, Apple couldn't prove that it was accidental damage either.) So I had to pay Apple to replace the hard drive. How much do they charge? $950!! This is for a $50 part that I could replace myself in 1/2 hour. However, if I did the work myself, it would void my Applecare. I would not mind paying for accidental damage, but the price they charge should be fair. Instead they scammed me for $950.
The people I spoke with at Apple were extremely rude. When I asked to speak with a supervisor, the nasty woman on the phone informed me "our supervisors don't speak to customers."
For less than the price you pay for Applecare, other vendors (HP, Dell) will sell you a warranty that covers accidental damage. Why is Apple overcharging for this?
If you want an Apple laptop, you're screwed. You need Applecare, because if the laptop breaks, you won't be able to get the parts to fix it. And Apple's hardware quality is not what is used to be, so you can be sure that you will need service within three years.
I think Apple computers are great, but the company, and the service they provide, is lousy.
 You'll pay a little more but buy from Amazon May 21, 2010
Update 5/21/2010
If you read below I said I would go to the Apple store and see what they say about the plan's different numbers. Well, surprise, surprise for me coming from the Windows world. They were very casual about the whole thing and didn't care about the numbering of the plans, just as long as it was a 13" MacBook Pro plan, which is what Mac_Pro_Online said. I guess everyone in the Mac world is real casual about the specific numbers, maybe it's a California thing.
Anyway, they said I was OK with the plan I had. They didn't even look at the specific number, only the gray part which said 13 inches. So I guess if you want to save a few dollars buy from who sells it the cheapest. Apple doesn't care about detailed plan numbers, only the specific size of the computer itself.
I still have to register it. So if there are any problems I'll post another update other wise you shouldn't hear anything more from me. For now Mac_Pro_Online is OK, but I still wish they would let you know if your order couldn't be fulfilled exactly as ordered and give you the option of continuing or not.
From 5/20/2010
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I thought I had bought AppleCare Protection Plan MC258LL/A - For Portable Apple Computers 13.3 Inches and Below when I placed my order and in fact that's what it says on the invoice. However, I went with the cheaper price from Mac_XXX_Online to save 4 dollars instead of Amazon. I knew that Mac_XXX_Online had another package listed which was older it was listed for only 2 dollars less in savings (counting the shipping costs). I stayed away from that package and went with the newer MC258LL/A plan from Mac_XXX_Online. However what I received from them was the older MC246LL/A plan for the older 13 in MacBooks. I bought a new 13.3 in MacBook Pro so I wanted the plan that matched it exactly so there would be no trouble from the Mac store.
After talking with the Mac_XXX_Online they said that they just throw what ever they have into an order and don't even look at the numbers, because they say it doesn't matter. They say there should be no difference when I register it. Whether it's 13 inches or 13.3 inches it's the same they say. It's if it was a whole different size, i.e., 15 inches then it would matter. So old number plans are good for newer models they say. I'm going to go the Apple Store tomorrow and see what they say.
Mac_XXX_Online maybe right but they should send you what you ordered and not what they have. BTW, they sell this older plan on their website even cheaper for what they sell it for on Amazon. So if you really want this older plan buy it directly from them and save more money. However, I don't like being deceived, so buy from Amazon and you'll get what you ordered not what they have.
1 of 1 found the following review helpful:
Apple Care Warranty Feb 08, 2010
When I tried to register the AppleCare Protection Plan I was told by Apple that this product had been sold to me by a retailer that was not authorized to sell AppleCare in the state of Florida. Apple has reimbursed me for the cost of the product. Additionally, the product description should (maybe it did) include that you must be in the original Apple warranty period of 1 year to register AppleCare. I missed the year cutoff by about 3 weeks. The product packaging does include this requirement, but once I had received the product package it was too late.
I rated the product very high since I know that it is very good, I just could not use it.
1 of 2 found the following review helpful:
Great so far Jan 30, 2010
I had to use the apple technical service yesterday. After running a scan on my 3 month old MacBook it told me I had some sort of volume structuring problem. Here we go I thought. This is my first apple product and after dealing with a Dell all throughout college I am no stranger to the technical service department. So I called the number and after a somewhat lengthy automated intro I was put on hold. I was surprised when someone answered my call within about 30 seconds. And it sounded like someone my age (early 20s). Long story short, I basically started up the mac with the startup disk, clicked on repair disk, and the mac took care of finding the problem for me and fixing it. That was it. No lengthy complicated reconfiguration procedures or anything crazy. Restarted and that was it. The service rep was very knowledgable and didn't mind answering mac questions from a mac newbie while we were waiting for the mac to fix itself. Thank you apple for creating a customer service department with the customer in mind.
Correct Product at Great $$$$$ Jan 20, 2010
Saved about $70 compared to Apple Store. And it does the same thing. Got the code via email and registered with Apple. Took about 3 minutes to complete. GOOD STUFF.
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